1.
What is a CRS & GDS? 2.
Why should I learn a CRS? 3.
Which CRS should I learn... Galileo, Sabre, Amadeus or Worldspan? 4.
How do I train?
5. Where does training take place? 6 Do you guarantee to beat any online price?
7. What happens once I purchase a course?
8. Have you got to complete the training by a certain time? 9.
When & where does the exam take place?
10. Can I get a certificate once I pass? 11. Are the courses accredited and recognised internationally?
12. Can I get IATA points?
13. How do I get a workbook & what are the costs?
14
Can I get a refund after I've booked a CRS course?
15. What if I don't have a PC linked to the Internet?
16. What if I get stuck and need help?
17. Can I pay by any other method (not PayPal)?
1. What is CRS & GDS?
CRS stands for Computer Reservation System. Examples are: Galileo, Sabre, Amadeus & Worldspan.
A computer reservations system is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agents; major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to book hotel rooms and rental cars as well as airline tickets.
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2. Why should I learn a CRS?
Most travel companies are computerised and use a CRS to book flights, hotels and
car hire. Many travel companies demand that people know at least one CRS in job adverts. Learning a CRS has many benefits, it could mean the difference to you securing your ideal travel job! [ back to top ] 3. Which CRS should I learn... Galileo, Sabre, Amadeus or Worldspan? We offer training in all 4 GDS systems; Galileo, Sabre, Amadeus & Worldspan. We do not promote or favour any particular system. If you learn one system, say Galileo and you later need to learn Sabre, its quite easy to cross-train from one to another. They all work the same really but just have different commands & inputs. If you cannot decide which one to learn call us on 0845 643 2533 and we will listen to your requirements and suggest the best course for you. [ back to top ]
Here is a overview of each system:
Galileo is a computer reservations system owned by Travelport. It was developed in 1971 by United Airlines. Galileo enjoys around 25% of the global market and it very strong in Europe.
Companies using the Galileo system include:
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Airlines
United Airlines
Air Canada
Aer Lingus
Alitalia
Swiss Air
TA P Portugal
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Other Companies
eBookers
HRG
Carlson WagonLit
FCm
Uniglobe
Portman Travel
P&O
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Sabre was developed by American Airlines in the 1960s and now boasts a huge worldwide usage. Sabre has around 30% of the global market and has a very strong presence in the USA.
Companies using Sabre include:
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Airlines
American Airlines
All Nippon
Cathay Pacific
China Airlines
Singapore Airlines
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Other Companies
American Express
Expedia
Travelocity
Kayak
Reed & Mackay
Hillgate
Omega | |
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|
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Amadeus was formed in 1987 by an alliance between Air France, Lufthansa, Iberia Airlines and Scandinavian Airlines System. Today, it is the leader in terms of number of bookings worldwide with around 35% of the global market. Very strong in Europe & Asia, weak in the Americas.
Companies using Amadeus include:
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Airlines
Air France
Iberia
Lufthansa
SAS |
Other Companies
eBookers
Expedia
Opodo
Ian Allen
Eden Travel
Flightline | |
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Worldspan was formed in early 1990 by Delta Air Lines, Northwest Airlines, and Trans World Airlines to operate and provide its GDS services to travel agencies worldwide. It was bought by Travelport in 2007. Travelport who also own Galileo. Worldspans market share is around 10%.
Companies using Worldspan include:
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Airlines
Delta
NorthWest
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Other Companies
Orbitz
Expotel
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[ back to top ] 4. How do I train?
Once we process your course you will get a login and password for the training system. Simply type your password into a special training site on the internet. You will be able to save where you are up to and go directly back to it when you wish to train again. There is no software to install nor is there any configuring required. Click here to see a short video showing you the how it works [ back to top ]
5. Where does training take place?
All the training is online and can be done in your own time, at your own pace and at your convenience. And as all the CRS training (and indeed the free product training) is done online, you can access it from anywhere you have a computer and can use the internet. So you can start your training in South Africa and finish in London if you like! [ back to top ]
6. Do you guarantee to beat any online price? .
Yes, we are confident that we have the best prices online. We check competitor prices regularly. However we can't always be sure as things change fast on the internet. If you spot that there is the same course offered by another company for a cheaper price that we are offering we will beat that price by 10%. Simply email info@onlinetraveltraining.co.uk with details of the course and we'll be in touch. Note: this offer does not apply where companies offer courses free of charge. We're good but we can't beat £0 :) [ back to top ]
7. What happens once I purchase a course?
Access to course is not immediate. Once you purchase a course you will receive an email from PAYPAL to confirm your payment. We will also be sent an email from PAYPAL to confirm your purchase. We will then process your course. Courses are processed during working hours (9am-5:30pm Monday - Friday). If you bought your course before noon on a working day we will set you up by the end of the same working day. If you bought your course after noon on a working day we will set you up by noon on the next working day. All courses bought over the weekend will be set up by noon on Monday. [ back to top ]
8. Have you got to complete the training by a certain time?
You can train as fast or as slow as you like - it's totally up to you. [ back to top ]
9. When & Where does the training take place ?
The exams is also taken online. It takes between 1 & 2 hours. You need to get 80% or more to pass. It is not possible to submit your exam by post.. [ back to top ]
10. Can I get a certificate once I pass?
Yes, you can request a certificate to confirm that you have passed. We are an approved reseller of the Viasinc GDS training programme and therefore we are authorised to issue certificates. Certificates will be send on request. [ back to top ]
11. Are the courses accredited and recognised internationally?
Yes we are an approved reseller of the respected VIASINC training system. These courses are recognised all over the world and are fully compliant with IATA's GDS requirements. [ back to top ]
12. Can I get IATA points?
The IATA points system has been dismantled as from 1st of Jan 2006, when the accreditation criteria for the UK had been changed and Training points are no longer a requirement for a travel agency to obtain IATA accreditation. Beware: some of our competitors still offer courses with IATA points - this is false advertising on their part. [ back to top ]
13. How do I get a workbook & what are the costs?
Workbooks are only included on 3 courses: Introduction to Galileo (40 hours), Introduction to Sabre (40 hours) & Introduction to Amadeus (40 hours). These workbooks are included in the cost of these courses. Postage is free to addresses in UK & Europe. A supplementary cost of £10 will be charged to addresses outside of Europe. Workbooks can bought be seperately for £20. [ back to top ]
14. Can I get a refund after I've booked a CRS course?
If for whatever reason you cannot complete/continue with a CRS course that you've booked and paid for then you can get a refund. You will be charged an administration fee, currently £30, plus you will be charged for every hour that has been used, currently £5 per hour used.
This amount would be deducted from the amount you are refunded. Part hours will be rounded up to a full hour used. You would need to e-mail us info@onlinetraveltraining.co.uk to confirm that you would like to cancel your course and get a refund - once we receive your e-mail we will process the refund and will e-mail you back to confirm.
Please note that if you have bought a course that comes with a book, we do not accept the return of books - therefore the total that will be deducted from your refund will be £60 (including the admin charge). This is just to cover the costs of us having ordered the book specially plus the costs of posting it to you. Of course, you then get to keep the book [ back to top ]
15. What if I don't have a PC linked to the Internet?
You can go to an internet cafe where you can hire a PC for a small charge. You can talk to your local college, library or business centre. New Frontiers have PC's available at their London offices. [ back to top ]
16 What if I get stuck?
Although the computer programme has help functions and is very self explanatory, if you feel you would like something explained more fully, you can email your query to your personal assistant at New Frontiers. They will reply to your query by the end of the day. [ back to top ]
17. Can I pay by any other method (not PayPal) ?
We'd prefer you to pay by paypal as its quick, easy & secure. However we can accept payment by cheque, bank transfer or even cash (if you passing the office!) . Contact us on info@onlinetraveltraining.co.uk to arrange payment this way. [ back to top ]