Travel Technology Essentials

Company: OnlineTravelTraining.co.uk
Type: Travel Technology
Duration: 40 hours
Location: Online
Cost: £99.00

viasinc viasinc2

Travel Technology Essentials - making sense of the modern travel industry!

Introductory Offer - only £99 for 40 hours of training (normal price soon to be £199)

This course provides strategic coverage of the technologies that power the modern business of travel. Nowhere else will you find such a comprehensive and insightful view into what makes this vast industry tick.
See demo video

Learn about:

Web 2.0
E-Commerce
Voice over IP (VoIP)
Distribution & Aggregation
Virtual Tourism

GDS & CRS
Internet Connectivity
Future Travel
Modern Telephony
Fares & Ticketing

This course has been accredited by ABTA's ATP Scheme - worth 6 ATP points!

Topics range from the Internet to the Web and Web 2.0; to business-grade telephony and Voice over IP (VoIP); to travel-specific technology frameworks used for distribution, aggregation, and sales. The course also covers the technologies used for logistics, operations, marketing, revenue accounting, and more... painting a holistic "big picture" view of the global travel technology landscape.

As they move through the training you will learn about all of the tools needed to manage a complete travel e-commerce website, and they work through practical case studies of setting up travel offices and call centers. You will learn about traditional GDS-based travel distribution frameworks, emerging competitors like Global New Entrants (GNEs), and newer travel technology models including Service Oriented Architectures (SOAs).

With plentiful graphics and animations, interactive elements, hands-on work, and colorful text... the course keeps you engaged as it opens their eyes to what it takes to succeed in the modern travel business.
Afterwards, you will see the travel industry in a whole new light!

Full List of training provided:

Unit 1 - Introduction to Travel Technology
- Lesson 1 - 101 frames - Introduction
  - Preface - Lesson Intro
  - Section 1 - Course Introduction
  - Section 2 - Course Outline
  - Section 3 - Conventions Used
  - Section 4 - Telecom Overview
  - Section 5 - Travel Technology Overview
  - Section 6 - Recap of Lesson 1

Drill 1 - 13 frames - Questions on the material in Lesson 1

Lesson 2 - 253 frames - Telecom Basics

Preface - Lesson Intro
Section 1 - History of Telecom
Section 2 - Modern Telecom
Section 3 - Telecom Services
Section 4 - Telecom Networks
Section 5 - Network Types
Section 6 - Analog and Digital Communications
Section 7 - Bandwidth and Multiplexing
Section 8 - Protocols and Standards
Section 9 - Recap of Lesson 2

Drill 2 - 23 frames - Questions on the material in Lesson 2

Lesson 3 - 144 frames - Travel Technology Basics

Preface - Lesson Intro
Section 1 - History of Travel Technology
Section 2 - Modern Travel Technology
Section 3 - CRS and GDS Systems
Section 4 - Internet-Based Travel Distribution
Section 5 - Operations Travel Technologies
Section 6 - Recap of Lesson 3

Drill 3 - 21 frames - Questions on the material in Lesson 3

Quiz 1 - 33 frames - Questions on Lessons 1 through 3

Unit 2 - Modern Telecom Technologies
- Lesson 4 - 237 frames - Telephony and Related Services
  - Preface - Lesson Intro
  - Section 1 - History of Telephony
  - Section 2 - Telephony Communications Overview
  - Section 3 - Business-Grade Telephony
  - Section 4 - PSTN Network Technologies
  - Section 5 - Mobile Telephony
  - Section 6 - ISDN
  - Section 7 - Fax Services
  - Section 8 - Recap of Lesson 4

Drill 4 - 23 frames - Questions on the material in Lesson 4

Lesson 5 - 204 frames - Internet and Web-Based Services

Preface - Lesson Intro
Section 1 - History of the Internet
Section 2 - Internet Communications Overview
Section 3 - Internet Infrastructure
Section 4 - Internet Protocols and Services
Section 5 - DNS and Domain Names
Section 6 - Anatomy of a Web Session
Section 7 - Web Data Formats
Section 8 - Web 2.0
Section 9 - Recap of Lesson 5

Drill 5 - 25 frames - Questions on the material in Lesson 5

Lesson 6 - 233 frames - Data Network Technologies

Preface - Lesson Intro
Section 1 - Data Network Overview
Section 2 - LAN Technologies
Section 3 - Network Address Translation (NAT)
Section 4 - WAN Overview
Section 5 - WAN Technologies
Section 6 - Wireless Technologies
Section 7 - Virtual Private Networks (VPNs)
Section 8 - Recap of Lesson 6

Drill 6 - 27 frames - Questions on the material in Lesson 6

Lesson 7 - 134 frames - VoIP and Convergence Technologies

Preface - Lesson Intro
Section 1 - Telecom Convergence Overview
Section 2 - Voice over IP (VoIP) Basics
Section 3 - VoIP Protocols and Standards
Section 4 - Business-Grade VoIP
Section 5 - Videophone and Videoconferencing
Section 6 - Other Convergence Technologies
Section 7 - Recap of Lesson 7

Drill 7 - 17 frames - Questions on the material in Lesson 7

Quiz 2 - 38 frames - Questions on Lessons 4 through 7

Unit 3 - Travel Sales & Distribution Technologies
- Lesson 8 - 172 frames - GDS Systems
  - Preface - Lesson Intro
  - Section 1 - GDS Overview
  - Section 2 - Technology Overview
  - Section 3 - Amadeus
  - Section 4 - Sabre
  - Section 5 - Galileo
  - Section 6 - Worldspan
  - Section 7 - Service Oriented Architecture (SOA)
  - Section 8 - GDS-Based E-Commerce
  - Section 9 - Recap of Lesson 8

Drill 8 - 17 frames - Questions on the material in Lesson 8

Lesson 9 - 107 frames - GDS New Entrants (GNEs)

Preface - Lesson Intro
Section 1 - GNE Overview
Section 2 - Technology Overview
Section 3 - ITA Software
Section 4 - G2 Switchworks
Section 5 - Other Players
Section 6 - GNE-Based E-Commerce
Section 7 - Recap of Lesson 9

Drill 9 - 15 frames - Questions on the material in Lesson 9

Lesson 10 - 220 frames - Travel E-Commerce

Preface - Lesson Intro
Section 1 - Travel E-Commerce Overview
Section 2 - Creating a Web Presence
Section 3 - Interactive Web Elements
Section 4 - Online Travel Bookings
Section 5 - Online Payment Options
Section 6 - Travel Search Engines
Section 7 - Business-to-Business (B2B)
Section 8 - Marketing
Section 9 - Recap of Lesson 10

Drill 10 - 19 frames - Questions on the material in Lesson 10

Quiz 3 - 33 frames - Questions on Lessons 8 through 10

Unit 4 - Travel Operations & Communications Technologies
- Lesson 11 - 229 frames - Schedules, Fares, Inventory, and Ticketing
  - Preface - Lesson Intro
  - Section 1 - Overview
  - Section 2 - Flight Schedules
  - Section 3 - Air Fares and Pricing
  - Section 4 - Inventory Tracking
  - Section 5 - Ticketing
  - Section 6 - Yield Management
  - Section 7 - Recap of Lesson 11

Drill 11 - 21 frames - Questions on the material in Lesson 11

Lesson 12 - 172 frames - Travel Communications Standards

Preface - Lesson Intro
Section 1 - Overview
Section 2 - Coding Systems
Section 3 - IATA Standards
Section 4 - IATA Type B Messaging
Section 5 - EDI Standards
Section 6 - XML and OTA
Section 7 - Miscellaneous Travel Standards
Section 8 - Recap of Lesson 12

Drill 12 - 17 frames - Questions on the material in Lesson 12

Lesson 13 - 91 frames - Other Travel Technologies

Preface - Lesson Intro
Section 1 - Overview
Section 2 - IATA
Section 3 - SITA
Section 4 - AFTN
Section 5 - ARINC
Section 6 - Recap of Lesson 13

Drill 13 - 17 frames - Questions on the material in Lesson 13

Quiz 4 - 33 frames - Questions on Lessons 11 through 13

Unit 5 - Travel Technology Case Studies
- Lesson 14 - 129 frames - The Global Technology Landscape
  - Preface - Lesson Intro
  - Section 1 - Overview
  - Section 2 - Industrialized Nations
  - Section 3 - Newly-Industrialized Nations
  - Section 4 - Developing Nations
  - Section 5 - Technological Growth
  - Section 6 - Recap of Lesson 14

Drill 14 - 17 frames - Questions on the material in Lesson 14

Lesson 15 - 189 frames - Case Studies: Single Travel Office

Preface - Lesson Intro
Section 1 - Overview
Section 2 - Small Office
Section 3 - Medium Office
Section 4 - Large Office
Section 5 - Recap of Lesson 15

Drill 15 - 19 frames - Questions on the material in Lesson 15

Lesson 16 - 180 frames - Case Studies: Multiple Travel Offices

Preface - Lesson Intro
Section 1 - Overview
Section 2 - Inter-Office Voice
Section 3 - Inter-Office Data
Section 4 - Remote Access
Section 5 - Home-Based Workers
Section 6 - Recap of Lesson 16

Drill 16 - 17 frames - Questions on the material in Lesson 16

Lesson 17 - 164 frames - Case Studies: Call Centers

Preface - Lesson Intro
Section 1 - Overview
Section 2 - Setting up a Call Center
Section 3 - Call Center Case Study
Section 4 - Advanced Call Center Implementations
Section 5 - Outsourcing
Section 6 - Recap of Lesson 17

Drill 17 - 17 frames - Questions on the material in Lesson 17

Quiz 5 - 28 frames - Questions on Lessons 14 through 17

Unit 6 - Technology Trends
- Lesson 18 - 131 frames - Future of Telecom
  - Preface - Lesson Intro
  - Section 1 - Telecom Trends
  - Section 2 - Proliferation of Fiber Optics
  - Section 3 - Proliferation of Wireless
  - Section 4 - Future of the Internet
  - Section 5 - Future of the Web
  - Section 6 - A Future Telecom Scenario
  - Section 7 - Recap of Lesson 18