Airline Customer Service

How You Will Benefit

Increasingly, attention to the customer is becoming the criterion by which a company is judged. This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems which customers inevitably face.

Designed For

• All customer contact staff including:
  • Ticket office, reservations, check-in, traffic, operations, baggage service and information desks
    cargo reservations and receiving
  • Public relations and sales support personnel
  • Flight attendants

Course Content

• Better standard of customer service
• Communication skills
• Customer contact techniques
• Social styles
• Dealing with complaints
• Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.