Course Content
- The importance of Operational and Occupational Health and Safety training
- Managing Risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards according to the IATA Airport Handling Manual (AHM)
- Implementing Security and Safety Management Systems
- Managing self-handled or outsourced services at a Station
- How IOSA and ISAGO can ensure optimum safety standards
- The latest trends in passenger/baggage handling and catering
- Staff motivation and effective performance monitoring
- The new aspects of fraud prevention
This course if offered in the following formats:
1. Course textbook. Candidates will receive the training material in paper-based format. To enrol, click on the "enrol" button below.
2. eBook. Benefit from the discount and save on shipping! For pricing and to receive this course in electronic format, apply here (pdf).
Additional Information
The IATA Ground Operations Management course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensible field publication that you will refer to throughout this course and in your day-to-day duties.
The price of the study kit includes:
- The Ground Operations Management course textbook
- Two exam attempts to obtain your IATA Certificate
- The IATA Airport Handling Manual CD-ROM (including the AHM toolbox*)
* Find out more about the Airport Handling Manual
The AHM represents a value of $499 included in the price of this course!
Exam: This is a paper-based exam and for UK customers the exam centre is in London. For non-UK customers, please contact training.europe@iata.org for information.
Any Questions?
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Alternatively, call us today on 0845 643 2533 for a friendly chat about our training, or, if you prefer, you can email us at info@onlinetraveltraining.co.uk.
