Airline Reservations
Lesson 1 - System access, encoding/decoding
Lesson 2 - Retrieving and Ignoring PNRs, Similar Name Lists
Lesson 3 - Displaying PNR fields
Lesson 4 - Basic city pair availability
Lesson 5 - Return city pair availability
Lesson 6 - Flight detail displays, decoding mixed class service
Lesson 7 - Selling from availability
Lesson 8 - Passenger names, passenger telephone numbers
Lesson 9 - Ticketing arrangement, received-from
Lesson 10 - Building complete PNRs, End transaction
Lesson 11 - Canceling segments, changing/deleting basic passenger data
Lesson 12 - Entering remarks, form of payment and psgr address
Lesson 13 - Frequent flyer, agency addresses
Lesson 14 - AFAX and GFAX, OSI and SSR
Lesson 15 - Changing and deleting non-essential PNR fields
Lesson 16 - Advanced city pair availability
Lesson 17 - Availability sales tags
Lesson 18 - Open segs, waitlisted segs, book-conf segs, ARNK
Lesson 19 - Cancel and rebook segments
Lesson 20 - Inserting segments
Lesson 21 - Reducing a party
Lesson 22 - Dividing a party
Lesson 23 - STARS
Lesson 24 - Advanced seat reservations, booking seats by area
Lesson 25 - Seat maps
Lesson 26 - Assign seats by nbr, change seat assigns, cancel
Lesson 27 - Intro to queues, q count, signing on and off q
Lesson 28 - Place PNRs on Q, change segment status, work thru Qs
Lesson 29 - Calculator functions, calendar functions, currency
Lesson 30 - DRS
Lesson 31 - Format Finder
Lesson 32 - Total Access, Direct Access Function
Lesson 33 - Multi Access function of Total Access
+ 8 excercises 10 quizzes & 1 final exam
Amtrak Reservations*
Lesson 1 - Accessing the Amtrak system, Displaying Amtrak station codes, Amtrak fares, Amtrak availability, Booking a reservation
Lesson 2 - Entering pricing instructions into an Amtrak itinerary, Best Buy Program, Ticketing an Amtrak itinerary, Claiming a PNR booked with Amtrak
Lesson 3 - Checking train status, Canceling an Amtrak reservation, Amtrak DRS pages
+1 quiz, 1 final exam
Tour Reservations*
Lesson 1 - Accessing Directours, Adding passenger details to the booking set, Applying payment to a Directours reservation, Make an Inclusive Tour Charter (ITC) booking
Lesson 2 - Display the product information, Add additional product components to a Directours booking, Edit the booking set, Apply a balance payment to a Directours booking
Lesson 3 - Accessing TourGuide, Displaying Tour Operator index, Display Tour Operator main menu, Search for tour availability, Book tour components, Confirm the booking, Display a TourGuide reservation, Update or modify a TourGuide booking, Apply payment to a TourGuide booking, Cancel a TourGuide reservation, Read Tour Operator's news and policies
Lesson 4 - Order brochures, Send a queue message to a Tour Operator, Accessing ORG/Travelfile, Advanced search function, Access miscellaneous ORG/Travelfile features
Lesson 5 - View new vendors and news, Use the mail and reservation managers, EZ destination search
+1 final exam
*Optional sections, available on request if you have sufficient time remaining. Not part of the final exam.
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Automatic Fares & Ticketing
Lesson 1 -Fare displays
Lesson 2 - Fare rules
Lesson 3 - Itinerary pricing using WP
Lesson 4 - Itinerary pricing - Bargain Finder
Lesson 5 - Itinerary pricing - secondary action codes
Lesson 6 - Itinerary pricing - stored fares
Lesson 7 - Ticketing
Lesson 8 - Issuing tickets from queue
Lesson 9 - Invoice and itinerary functions
+ 3 exercises, 3 quizzes & 1 final exam
Car Hire
Lesson 1 - Cars Plus System, Vehicle Codes, Car Associates List
Lesson 2 - Shoppers car quote
Lesson 3 - Shoppers car quote from segment, booking from quote
Lesson 4 - Single Company Display, Booking from Single Company Display
Lesson 5 - Car quotes with modifiers
Lesson 6 - Car quote redisplay
Lesson 7 - Car sell from segment, with modifiers, segment modify
Lesson 8 - Car Location Lists, extra hour and day displays
Lesson 9 - Rules displays, policy displays
+ 3 excercises, 3 quizzes & 1 final exam
Hotel Reservations
Lesson 1 - Intro to SHAARP hotel system, hotel index displays
Lesson 2 - Hotel description displays
Lesson 3 - Hotel rate description
Lesson 4 - Booking a hotel room
Lesson 5 - Hotel index displays with no dates
Lesson 6 - Hotel index displays by reference point
Lesson 7 - Hotel index displays with search qualifiers
Lesson 8 - Hotel index redisplay and update
Lesson 9 - Advanced Hotel Description
Lesson 10 - Optional fields in the sell entry
Lesson 11 - More optional fields in the sell entry
Lesson 12 - Hotel Segment modification
+ 2 excercises, 3 quizzes & 1 final exam
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