Airline Reservations (part 1)
Lesson 1 - Introduction, signing in and out, work areas. Lesson 2 - Encode and Decode Lesson 3 - Introduction to the PNR Lesson 4 - PNR redisplay, subfield display Lesson 5 - Timetable, flight details Lesson 6 - Flight Availability, return availability, shortcut flifo Lesson 7 - Booking Seats from Availability Lesson 8 - Name Elements, Contact Elements Lesson 9 - Ticketing Element, Received-From Element Lesson 10 - Build and end a complete PNR Lesson 11 - Canceling and changing mandatory PNR elements Lesson 12 - Mailing and billing address elements Lesson 13 - General remark and OSI elements Lesson 14 - SSR and frequent flyer elements Lesson 15 - Canceling and changing optional PNR elements Lesson 16 - Advance seating requests Lesson 17 - Seat maps Lesson 18 - Request specific seats, specific seat wish, modify seating Lesson 19 - Calculator and currency functions, minimum connect times Lesson 20 - Help system Lesson 21 - AIS + 21 drills, 6 exercises, 10 quizzes & 1 final exam
Airline Reservations (part 2) Lesson 1 - Advanced availability entries Lesson 2 - Access types Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments Lesson 4 - PNR claim, rearrange segments Lesson 5 - Split PNR Lesson 6 - Working with non-homogeneous PNRs Lesson 7 - Working with customer profiles Lesson 8 - Queue count, queue placement, option element Lesson 9 - Queue access/exit, remove/delay queued PNRs Lesson 10 - Segment status, schedule change, waitlist assurance + 10 drills, 3 exercises, 3 quizzes & 1 final exam |
Automatic Fares & Ticketing Lesson 1 - Basic fare displays, carrier specific fares Lesson 2 - Fare displays for specific dates Lesson 3 - Additional fare display options Lesson 4 - Fare display follow up entries Lesson 5 - Fare notes Lesson 6 - Itinerary pricing Lesson 7 - Stored itinerary pricing Lesson 8 - Best buy pricing Lesson 9 - Pricing options Lesson 10 - PNR fare elements Lesson 11 - Ticketing + 11 Drills, 3 excersises, 3 quizes & 1 final exam
Car Hire Lesson 1 - Car location lists Lesson 2 - Display and book from multi-company car availability Lesson 3 - Display and book from single company car availability Lesson 4 - Direct car availability entries Lesson 5 - Car availability options Lesson 6 - Car sell options and direct car sell Lesson 7 - Car segment modify entries Lesson 8 - Car terms + 8 drills, 3 excercises, 3 quizzes & 1 final exam
Hotel Reservations Lesson 1 - Hotel location lists Lesson 2 - Display and book from multi-property hotel availability Lesson 3 - Display and book from single property hotel availability Lesson 4 - Direct hotel availability entries Lesson 5 - Hotel display options Lesson 6 - Hotel features entries Lesson 7 - Hotel sell options and chain-specific help pages Lesson 8 - Book a hotel directly and from a location list Lesson 9 - Change, add to, delete from, and cancel hotel segments + 9 drills, 3 excercises, 3 quizzes & 1 final exam |